The following are some handy “tech tip” pages we have included in pdf format to help our customers with “simple” program changes and additions. If you have a more complicated request, please call Focus Communications to set up an appointment for one of our technicians to reprogram your system.

Live customer service is available from 8:30am to 5:00pm ET weekdays. Emergency and after hours calls are processed 24/7 by our on-call staff. Call 229-226-1099. You may also email to support@focuscommunications.com . Emails are processed during regular business hours.

Need to place a service request, add, move or change order, or just have a question about feature operation? Live customer service is available from 8:30am to 5:00pm ET weekdays. Emergency and after hours calls are processed 24/7 by our on-call staff.

 

How to Change the Clock

Please follow the steps below for your particular Iwatsu system. The system time is entered in 24-hour clock (military) format. Therefore, 6:30am is entered as 0630 and 6:30pm is entered as 1830.

Iwatsu Enterprise-CS

The ECS system has the ability to automatically provide Daylight Savings Time changes. However, in software releases prior to version 2.10 (January 2007), the changes follow the old Daylight Savings Time standard.

To adjust the clock settings on ECS systems running software releases prior to 2.10, perform the following steps from an attendant station:

1) Press the Speaker button SPKR 2) Wait for the dial tone 3) Press the Feature button FEAT then dial 6 + 4 4) Dial the time in 24 hour military time H H : M M 5) Wait for a confirmation tone 6) Press the Speaker button SPKR

Iwatsu Voice Networks provided an update to the ECS system with the release of version 2.10 to accommodate the New Daylight Savings Time dates. All software versions 2.10 and higher provide for the new time change. Contact your dealer with questions about which software version was installed in your system.

ADIX-VS, ADIX-APS and ADIX Systems

From the Operator DSS when idle:

Press [ICM] + [FEAT] + [6] + [4] Enter the time [HH MM] using the 24 hour military clock Press [SPKR]

 

Enterprise TOL and ADIX TOL Systems

Time changes in all Enterprise TOL and ADIX TOL systems are controlled by the Microsoft Windows operating system. Microsoft Windows provides for automated Daylight Savings Time changes based upon the time zone setting at installation. If Windows is set for automatic Daylight Savings Time change it will follow the old Daylight Savings Time schedule and therefore should be upgraded. If the upgrade is not performed the automatic Daylight Savings Time update should be disabled and performed manually. Depending on the age of the TOL system it may have been shipped with either a Windows 2000 or Windows XP operating system.

Omega-Voice VMI

The Omega-Voice VMI system (IX-4VML, VS-VML, IX-4SEVMC) does not provide an automatic Daylight Savings Time change feature. Therefore, all Omega-Voice VMI systems require the time to be manually changed via the System Editor.

1) Access the system management mailbox 2) Enter passcode when prompted 3) Press 4, 5, 2 4) Enter current time of day using 24-hour (military) format (ie 6:30am is entered as 0630; 6:30pm is entered at 1830)

 

ZT-D

From Extension 120 (or operator phone) when idle:

Go off-hook and press [FEAT] + [SPKR] + [3] Enter the time [HH MM] using the 24 hour military clock Go on-hook

ZT-S

From Extension 20 when idle:

Go off-hook and press [FEAT] + [#] + [2] Enter the time [HH MM] using the 24 hour military clock Go on-hook

 

EX-816/824/1648 – Versions 1 and 2

From Extension 20 when idle:

Go off-hook and press [FEAT] + [5] Enter the time [HH MM] using the 24 hour military clock Go on-hook

EX-816/824/1648 – Version 3 EX-1232/2464 – Versions 1 and 2

From Extension 20 when idle:

Go off-hook and press [FEAT] + [8] + [1] Enter the time [HH MM] using the 24 hour military clock Go on-hook

TXX-616 and EX-616

From Extension 20 when idle and on-hook:

Press [0] + [3 digit password] + [program number 00] Enter the time [HH MM] using the 24 hour military clock Press [FWD] + [FLASH] + [FLASH]